Grievance Redressal Mechanism

Appointed pursuant to Rule 3(2) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.

1. Statutory Compliance Framework

In accordance with the Information Technology Act, 2000 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, Fotokraft Chronicle & Visual Wire has instituted a structured, accessible, and transparent grievance redressal mechanism to address reader concerns regarding published content.

Any person aggrieved by any news report, visual photograph, data table, or editorial material published on fotokraft.net may submit a formal complaint directly to our designated Grievance Officer in writing or via electronic transmission.

2. Designated Grievance Officer Particulars

3. Grievance Submission Guidelines

To facilitate expeditious verification and resolution, the complaint must clearly specify:

• Full legal name, residential address, telephone number, and valid email of the complainant.
• Exact URL link of the specific article or image on fotokraft.net subject to grievance.
• Precise date and headline of the publication.
• Detailed description of the alleged violation (e.g., factual inaccuracy, defamation, copyright infringement, or breach of the Code of Ethics).
• Documentary evidence supporting the claim where applicable.

4. Timeframe for Acknowledgment and Redressal

Pursuant to statutory mandates under the IT Rules 2021:

• Acknowledgment: Every complaint received via email or registered post shall be acknowledged with a unique tracking number within 24 hours of receipt.
• Investigation & Decision: The Grievance Officer shall examine the merits of the complaint, consult the responsible correspondents and legal counsel, and issue a formal written decision within 15 calendar days.
• Appeals: If the complainant is unsatisfied with the decision, they may escalate the matter to the Self-Regulatory Body approved by the Ministry of Information and Broadcasting.